Polices

Shipping Policy

Thank you for choosing Alex Aesthetics. Below is our shipping policy to ensure a smooth and transparent shopping experience.

Processing Time

All orders are processed within 1-2 weeks. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates

Shipping rates are calculated at checkout based on the destination and the weight of your order. We offer multiple shipping options, including standard and expedited services.

Shipping Methods

We partner with reputable carriers to deliver your orders, including but not limited to USPS, FedEx, and UPS. The shipping method you select at checkout will determine the expected delivery time.

Delivery Times

Delivery times vary based on the shipping method selected. Typically, standard shipping may take 2-3 weeks. Please note that unexpected delays may occur due to weather conditions, transportation issues, or other unforeseen circumstances.

International Shipping

We currently offer international shipping to select countries. Additional customs fees and taxes may apply upon delivery and are the responsibility of the customer. Please check with your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive an email confirmation with tracking information so you can monitor your package's delivery status.

Issues with Delivery

If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We are here to help resolve any issues that may arise during the shipping process.

For any further questions or concerns regarding shipping, please reach out to our customer service team. Thank you for your understanding and cooperation.

Cancellation Policy

At Alex Aesthetics, we understand that plans can change. If you wish to cancel your order, please notify us within 24 hours of your purchase for a full refund. Cancellations requested after this period will be processed, but may incur a restocking fee of 15%.

To request a cancellation, please contact our customer service team with your order number. Once your cancellation is confirmed, the refund will be processed to your original payment method within 5-7 business days.

Please note that if your order has already been processed and shipped, you will need to follow our return policy instead. Thank you for your understanding.

Return Policy

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you need to return an item, please follow the guidelines below:

Return Timeframe

You may return items within 1 week of your original receiving date.

Condition of Items

Items must be unworn, unwashed, and in their original condition with tags attached. Items that show signs of wear may not be accepted.

Return Process

  1. Package the item securely in its original packaging, if possible.

  2. Include a copy of your order confirmation or a note with your order number and reason for the return.

  3. Ship the package to the address provided on your order confirmation. Customers are responsible for return shipping costs unless the return is due to a mistake on our part.

Refunds

Once we receive your returned item and verify its condition, we will process your refund to the original payment method. Please allow 5-7 business days for the refund to reflect in your account.

Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please return the original item and place a new order.

If you have any questions regarding our return policy or need further assistance, please contact our customer service team. Thank you for being a valued customer!

Privacy Policy

Effective Date: November 12, 2024

At Alex Aesthetics, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy outlines how we collect, use, and protect your information when you visit our online store.

Information We Collect

  1. Personal Information
    When you create an account, place an order, or subscribe to our newsletter, we may collect personal information, including but not limited to:

    • Name

    • Email address

    • Shipping address

    • Billing address

    • Phone number

    • Payment information (processed securely)

  2. Non-Personal Information
    We may also collect non-personal information automatically when you visit our site, such as:

    • IP address

    • Browser type and version

    • Pages you viewed

    • Time and date of your visit

    • Time spent on those pages

How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders

  • To communicate with you regarding your orders or inquiries

  • To improve our website, products, and services

  • To send periodic emails, including promotional content (you can opt-out at any time)

  • To comply with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party services to help us operate our website and conduct our business, provided that those parties agree to keep your information confidential.

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. Cookies are small files placed on your device that help us understand how you interact with our site. You can choose to accept or decline cookies through your browser settings.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Rights

You have the right to access, correct, or delete your personal information that we hold. You can also object to or restrict the processing of your data. To exercise these rights, please contact us at the email provided below.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website with a new effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

AlexAesthetics888@gmail.com

Thank you for choosing Alex Aesthetics. Your privacy is important to us.

Terms of Service

Effective Date: November 12, 2024

Welcome to our online clothing store. By accessing our website and purchasing our products, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.

1. Acceptance of Terms

By using our website, you signify your acceptance of these Terms of Service. If you do not agree to these terms, please do not use our site.

2. Changes to Terms

We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site after any changes signifies your acceptance of the new terms.

3. Account Registration

To make a purchase, you may be required to create an account. You agree to provide accurate, current, and complete information during registration and to update such information if it changes. You are responsible for maintaining the confidentiality of your account and password.

4. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which governs the collection and use of your information.

5. Product Information

We strive to provide accurate descriptions of our products. However, we do not guarantee that product descriptions or other content on our website is error-free, complete, or current.

6. Order Acceptance

All orders are subject to confirmation of order details. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, inaccuracies in pricing or product information, or if we suspect fraudulent activity.

7. Pricing and Payment

All prices listed on our website are subject to change without notice. We accept various payment methods, which will be specified at checkout.

8. Shipping and Delivery

We aim to process and ship orders promptly. Delivery times may vary based on location and shipping method. We are not responsible for delays caused by carriers or unforeseen circumstances.

9. Returns and Exchanges

We have a return policy that allows for returns and exchanges within a specified period. Please refer to our Returns Policy for detailed information on how to initiate a return.

10. Intellectual Property

All content on this site, including text, graphics, logos, and images, is the property of our store and is protected by copyright and intellectual property laws. Unauthorized use is prohibited.

11. Limitation of Liability

In no event shall our store, its owners, or employees be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use of, or the inability to use, the materials on this site.

12. Governing Law

These terms shall be governed by and construed in accordance with the laws of the state in which our company is registered, without regard to its conflict of law provisions.

13. Contact Information

For questions regarding these Terms of Service, please contact us at AlexAesthetics888@gmail.com .

By using our services, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them. Thank you for choosing our online clothing store.

Frequently Asked Questions

EMBROIDERED CLOTHING


How do i keep my embroidered clothing from being damage?

Always wash on delicate with cold or warm water. Never use high heat setting while drying. No heat or low heat is recommended, Hanging dry produces the best results. Always hang your embroidered clothing, lessens the chance of becoming bent or whorped.

wHAT HAPPENS IF MY EMBROIDERY PATCH BECOMES WhORPED?

If your embroidery becomes whorped, grab a iron (preferably a iron that has a steam setting) and a hand towel. Then moisten the towel (do not soak the towel). After letting the iron heat up. Lay the embroidery flat, place the towel over the patch. Carefully press out the embroidery, using the steam setting. (DO NOT PLACE IRON DIRECTLY ON EMBRODERY PATCH). After desired look is meet, hang to dry.

I got my hoodie, but i am not satisfied with it. what do i do?

AlexAesthetics Embroidery grantees 100% satisfaction. If the clothing does not meet your standards we will issue a refund or remake your garment ( the article of clothing needs to be shipped back in order to proceed with an exchange or refund). Please e-mail AlexAesthetics888@gmail.com with your concerns, we will get back to you as soon as possible.

I damaged my embroidery, what do i do?

If your embroidery has become loose or the threads are falling out. AlexAesthetics Embroidery offers a tailoring service. If your damage is not exsentive, we can tailor your patch to help with the damage the best as we can. If you want to request a tailoring, contact AlexAesthetics888@gmail.com. We will contact you as soon as possible.

Digitizing serives

I purchased my digitization, what do i do?

After purchasing your selected design(s), a email will be sent to you. Open the email from AlexAesthetics888@gmail.com. Then open the file, which should automatically load onto your computer. If not manually upload it. After loading it, find the size you desire, then your specific machine file. Upload to your USB, once uploaded eject your USB and connect it to your machine. Once in the machine, let it load the file(s) into the machine. Select your design and your ready to embroider.

My design is not lining up properly, what do i do?

If your design is not lining up. First, make sure that you have hooped your stabilizer or garment properly. When the garment is loose or over tightened it can dramatically effect your outcome. Make sure your stabilizer is the correct one for the task you’re performing. Whether that is a test run or printing on a article of clothing. Do not change the size of the design in your computer or on your machine. This will cause the digitization to become unaligned. If you are are still having trouble with finding your purchase, contact AlexAesthetics888@gmail.com. We will contact you as soon as possible to resolve the issue.

I do not see my digital download(s) after purchasing, what do I do?

Check your email/receipt to make sure the purchased was finalized. A email with a link from AlexAesthetics Embroidery should have been sent to your email. Check your spam if you still do not see the email from AlexAesthetics Embroidery. If you are are still having trouble with finding your purchase, contact AlexAesthetics888@gmail.com. We will contact you as soon as possible to resolve the issue.